WHY REGION 19'S ALTERNATIVE CERTIFICATION PROGRAM?
APPROVED BY THE TEXAS EDUCATION AGENCY IN 1994, REGION 19's ALTERNATIVE CERTIFICATION IS A PROGRAM THAT CERTIFIES HIGHLY QUALIFIED TEACHERS, LIBRARIANS AND PRINCIPALS IN THE STATE OF TEXAS.
Region 19's Alternative Certification Program is directly connected to the Education Service Center, governed by the Texas Education Agency. Our relationships with the school districts are a direct benefit to you.
Region 19's Alternative Certification Program offers training tailored to the working class to accommodate your busy schedule.
Region 19's Alternative Certification Program provides support at every level of your training, which includes mentors and field supervisors guiding you through your journey.
We want you to feel confident on your first day.
Director District Administrative Support &
Complaints/ Grievances Procedures
If you believe you have a complaint against the ESC-Region 19 Alternative Certification Program, please contact the Program Recruiters. Complaints will be heard and resolved informally, if possible.
Certification Specialist/ACP Specialist:
Maricarmen Murguia & Belinda Salcido
If the complaint is not resolved by the Program Recruiters, you may file a formal complaint with the Program Specialist. Complaints at this level must be submitted by a formal written complaint.
Roxanne I. Villasana
If the complaint is not resolved by the Program Specialist, you may escalate the complaint to the Department Director or Assistant Director by filling out an ESC Customer Complaint Form. The form will be provided upon request.
Assistant Director, Alternative Certification:
Director, District Adminitrative Support & Certificaiton Programs:
Barbara O. Amaya
The complaint may be escalated to the Executive Director of ESC Region 19 if it has not been resolved by the Director. If the complaint is escalated all further contact is to be addressed by the executive director.
Dr. Armando Aguirre
If the complaint is not resolved by ESC – REGION 19, you may file a complaint with the Texas Education Agency. For more information, please see the TEA complaint website at:
A printed copy of the TEA complaint policy and associated forms will be provided upon request.