APPROVED BY THE TEXAS EDUCATION AGENCY IN 1994, REGION 19's ALTERNATIVE CERTIFICATION IS A PROGRAM THAT CERTIFIES HIGHLY QUALIFIED TEACHERS, LIBRARIANS AND PRINCIPALS IN THE STATE OF TEXAS. 

Region 19's Alternative Certification Program supports you in every stage of your career: teacher, librarian and principal. 

Region 19's Alternative Certification Program is directly connected to the Education Service Center, governed by the Texas Education Agency. Our relationships with the school districts are a direct benefit to you. 

Region 19's Alternative Certification Program offers training tailored to the working class to accommodate your busy schedule. 

Region 19's Alternative Certification Program provides support at every level of your training, which includes mentors and field supervisors guiding you through your journey. 

Education Service Center Region 19 has been approved for its candidacy status for QM's Online Program Design and Online Teaching Support Program Certifications and is committed to implementing a quality assurance process at the institutional (or programmatic) level and undergoing the Program Review process at the end of the maximum 3-year candidacy period from 6/17/2024 to 6/17/2027. The Quality Matters Program Certification process ensures that online programs and courses promote learner engagement and provide students with all the tools and resources they need to be successful learners. More information regarding Quality Matters may be found at https://link.edgepilot.com/s/8c1ca314/q6z06T_U3kOtfXcJOrhCcA?u=https://www.qualitymatters.org/.

Barbara Amaya 
Director District Administrative Support & 

Certification Programs

 Complaints/ Grievances Procedures

If you believe you have a complaint against the ESC-Region 19 Alternative Certification Program, please contact the Program Recruiters. Complaints will be heard and resolved informally, if possible. 

Certification Specialist/ACP Specialist:  

Maricarmen Murguia        &          Belinda Salcido  

915-780-5336                                915-780-5321 

mmurguia2@esc19.net                     bcastillo@esc19.net  

If the complaint is not resolved by the Program Recruiters, you may file a formal complaint with the Program Specialist. Complaints at this level must be submitted by a formal written complaint.  

Program Specialist: 

Roxanne I. Villasana

915-780-5352 

rivillasana@esc19.net  

If the complaint is not resolved by the Program Specialist, you may escalate the complaint to the Department Director or Assistant Director by filling out an ESC Customer Complaint Form. The form will be provided upon request. 

Director, District Administrative Support & Certification Programs: 

Barbara O. Amaya 

915-780-5354 

bamaya@esc19.net  

The complaint may be escalated to the Executive Director of ESC Region 19 if it has not been resolved by the Director. If the complaint is escalated all further contact is to be addressed by the executive director. 

Executive Director: 

Dr. Armando Aguirre  

915-780-1919 

If the complaint is not resolved by ESC – REGION 19, you may file a complaint with the Texas Education Agency. For more information, please see the TEA complaint website at: 

http://tea.texas.gov/Texas_Educators/Preparation_and_Continuing_Education/Complaints_Against_Educator_Preparation_Program/  

A printed copy of the TEA complaint policy and associated forms will be provided upon request.