Frequently Asked Questions
I want to apply for employment with Education Service Center - Region 19. How do I apply?
You need to submit an online application with ESC - Region 19. An online application is required to be considered for any position. Please see job openings for employment details. We suggest printing the application instructions before completing the application.
I click on the application link and the screen is blank. What is the problem?
The pop-up blocker may be enabled on your browser software. All pop-up blockers must be turned off in order to open the application completely.
If you continue to experience difficulties, the Human Resource Department has computer stations on site at the ESC - Region 19 Main Building, 6611 Boeing, and at the Multi-Purpose Center, 11670 Chito Samaniego. Office hours are from 8:00 a.m.-4:30 p.m. Or you can use branches of the El Paso Public Library to complete your application.
The application indicates I must use the "transfer process." What does this mean?
Have you previously submitted an application to ESC-R19? If you have, the system recognizes your existing application. You will enter your existing application as a "Registered Applicant" by using the User ID and Password created on the original application.
Have you previously or do you currently work at ESC-R19? If you have or do, you will need to contact the Human Resources Department at (915) 780-5017 (Boeing location) or (915) 790-4720/4724 (Head Start location).
I do not remember my User ID or Password. What should I do?
On the application log-in page, click on "If you do not remember your User ID and Password" and follow the prompts. If you continue to experience difficulties, contact the Human Resources Department at (915) 780-5017, (915) 790-4720 or (915) 790-4724.
I know my User ID and Password but the application is indicating "Password Incorrect." What should I do?
The Password is case sensitive. Try capitalizing the Password or follow the instructions for "Do not remember Password." If you continue to experience difficulties, contact Human Resources Department at (915) 780-5017, (915) 790-4720 or (915) 790-4724.
I am trying to enter my existing application but the system indicates "Unknown User." What does this mean?
Did you complete and submit the previous application? Incomplete or unsubmitted applications will be saved for only 72 hours. Try completing another application as a "New Applicant."
I am completing the first page of the application. What is User ID and Password?
You will create your own User ID and Password. You can use letters and/or numbers with a maximum of 21 characters for each. Password is case sensitive. Write down the User ID and Password you have created.
I have completed the first page of the application and clicked on "Save and Continue" and I get an error message "User ID already in use." What should I do?
Select another User ID.
What is "Hint Question and Answer?"
Should you forget your User ID and Password, you will be asked the "Hint Question" and you will provide the answer. If you answer correctly, you will be given your User ID and Password.
I want to apply for several positions. Do I need to complete separate applications?
No. On the application under "Job Category," you can select as many positions as you want to be considered for. You can always return to your existing application to add positions.
I am having many problems with the application, such as it logging me off or not saving the information I entered.
You may need to find another computer to complete your application. It might be that your computer or Internet connection do not meet minimum requirements to support the application.
If you continue to experience difficulties, the Human Resources Department has computer stations on site at the ESC - Region 19 Main Building, 6611 Boeing, and at the Multi-Purpose Center, 11670 Chito Samaniego. Office hours are from 8:00 a.m.-4:30 p.m. Or you can use the Public Library to complete your application.
I want to attach documents but I receive an error message "Too Large to be Attached." What should I do?
Attachments may not be bigger than 5 megabytes. Some color copies cause the file to be too big. Click "Save and Continue" to proceed to submit the application without an attachment. You may attach a small document later.
Once I submit the application, how can I be sure it was received by ESC-R19?
You will receive an automatic confirmation that your application has been received.
I am trying to submit the application but I receive an error message(s).
Review the page where the error is indicated. For instance, if the error message indicates "Education History Page," review the education section. If the position you are applying for requires a bachelor's degree, make sure you have listed that information.
Will I be contacted by ESC-R19? What is the status of my application?
Applications are entered into the ESC database. Once the position vacancy has closed, all applications will be screened. Those applicants who meet the minimum requirements will continue in the application process.
NOT ALL APPLICANTS ARE GUARANTEED AN INTERVIEW. Only those who are selected by the committee will be invited for an interview. When a decision has been reached on which individuals will be selected for an interview, each of those applicants will be contacted by phone and an interview date will be coordinated.
I need to make some changes or additions to my application. What should I do?
You can always access your existing application to make modifications at any time. After making your changes on the application, YOU MUST RE-SUBMIT YOUR APPLICATION BY CLICKING "SAVE AND CONTINUE" ALL THE WAY THROUGH THE APPLICATION.
Is my information confidential?
ESC-R19 is a public entity. Your application is considered a public document and is subject to disclosure, upon request.
The Education Service Center - Region 19 does not discriminate against any employee or applicant for employment because of race, color, religion, gender, national origin, age, disability, military status, genetic information, or on any other basis prohibited by law. Employment decisions will be made on the basis of each applicant's job qualifications, experience, and abilities.
Inquiries concerning the application of Title VI, IX, the Age Discrimination Act of 1975, and Section 504 may be referred to the Human Resources Manager, 6611 Boeing Drive, El Paso, Texas 79925.