Technical Service Support Specialist, Head Start 2019-2020 Pool

Summary

The Specialist, Technical Services Support assists with the administration and support of the Information systems and Technology infrastructure. This person will assist in the development and maintenance of information systems, technology solutions, and/ or distributed network applications/ databases. This person will also assist in the maintenance and implementation of a technology support Help Desk system by providing remote and onsite support for information technology hardware/ software tools and users in both physical and virtual network environments. This person will provide technology related training to users and develop training materials as necessary.

 

Qualifications

The qualifying skills for this position are as follows:  Associate of Arts degree in Computer Information Systems, Information Technology, Computer Science or a related field; or an Associate of Arts degree and college credits towards a Bachelor’s degree in Computer Information Systems, Information Technology, Computer Science; or a Bachelor’s degree in Computer Information Systems, Information Technology, Computer Science or a related field (preferred); 3 years of experience in the field; demonstrated knowledge and skills in developing and supporting computer information systems, technology solutions, and distributed network applications/ databases; experience in using and supporting Windows-based computer systems; ability to troubleshoot technology hardware including but not limited to desktops, notebooks, and zero-clients, printers, IP phones, wireless access points, audio and video equipment, as well as software programs and applications; training skills; customer service skills; or any equivalent combination of acceptable training and experience as determined by the Executive Director.

 

 

Details

 

Location   Multi Purpose Center 11670 Chito Samaniego, El Paso Texas 79936

Level      HS Educational Support/8

Employment Days     215

Contact    Rosa Martinez 915-790-4720

 

 

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